In our previous discussion, we explored how MGAs can thrive using the 4 I’s—Innovation, Informed, Integration, and Invest—to secure capacity, grow sustainably, and operate with excellence. As the delegated authority market evolves, artificial intelligence (AI) has emerged as a valuable tool to support operational efficiency, enhance decision-making, and scale effectively across underwriting, reporting, and core workflows.
To realize its full potential, AI must be applied thoughtfully across MGA operations—supporting efficiency, generating actionable insights, and enabling scalable growth.
Innovation: Accelerating Operations and Competitive Advantage
Innovation is the engine that sets leading MGAs apart. AI can enhance innovation by:
- Automating workflows to reduce manual effort, errors, and processing time.
- Supporting underwriting discipline through analytics that identify trends and emerging risks.
- Enhancing bordereaux and regulatory reporting processes by improving data consistency and timeliness.
- Providing decision-support tools that help staff work more efficiently and consistently.
When applied appropriately, AI helps MGAs embed innovation into daily operations—turning operational strength into a sustained competitive advantage.
Informed: Turning Data into Actionable Insights
Being informed means making decisions based on accurate, timely, and well-governed data. AI enhances this capability by:
- Identifying trends and emerging risks across complex datasets.
- Applying AI-driven analytics to inform dashboards and reporting for underwriting, claims, and portfolio performance.
- Supporting predictive insights that help MGAs proactively adjust appetite, pricing, and guidelines.
Used correctly, AI strengthens data discipline and insight generation—reinforcing trust with carriers and supporting sound decision-making.
Integration: Connecting People, Processes, and Systems
Integration requires coordination across people, processes, and technology platforms. AI can support integration efforts by:
- Helping connect data and workflows across underwriting, operations, and reporting systems.
- Supporting consistent communication through structured outputs, alerts, and reporting inputs.
- Reducing operational friction when new tools or processes are introduced.
Embedding AI into integrated workflows promotes consistency and transparency—both critical to long-term MGA success and carrier confidence.
Invest: Enabling Smarter, Scalable Growth
Investment is more than capital—it is the deliberate development of operational capability. AI can support this pillar by:
- Improving efficiency and reducing reliance on manual, repetitive tasks.
- Supporting staff productivity with decision-support insights and structured outputs.
- Strengthening governance and audit readiness through improved documentation and controls.
Strategic adoption of AI enables MGAs to invest in scalable processes and operational maturity—supporting sustainable growth over time.
Partnering with HMC to Support AI Initiatives
AI can deliver meaningful operational improvements when implemented with discipline and oversight. At HMC, we support MGAs by providing project management and operational alignment for AI initiatives, ensuring technology efforts are executed effectively, adopted responsibly, and aligned with regulatory and business requirements.
HMC does not develop proprietary AI models or AI strategies. Instead, we act as a trusted operational and project management partner, helping MGAs successfully implement AI-enabled initiatives selected by the organization.
Our support services include:
- AI Initiative Project Management
Coordinating internal teams, vendors, and stakeholders to manage timelines, dependencies, and deliverables.
- Operational Readiness & Process Alignment
Reviewing workflows to ensure AI outputs can be incorporated into underwriting, reporting, and operational processes in a practical and controlled manner.
- Vendor Coordination & Implementation Oversight
Supporting execution and communication between MGAs and AI or automation vendors, without owning tool selection or solution design.
- Governance, Documentation, and Controls
Assisting with SOP updates, documentation, and oversight processes to support audit readiness, data integrity, and compliance expectations.
- Change Management & Adoption Support
Helping teams understand how AI-enabled outputs fit into daily operations and decision-making.
By partnering with HMC, MGAs gain a reliable project management and operational partner who helps ensure AI initiatives are implemented responsibly, integrated into existing workflows, and aligned with long-term operational goals—without requiring internal teams to manage complex initiatives alone.